I am an professional trainer and organiser and have many years of experience working with businesses to increase productivity.
I have seen many scenarios where work is duplicated and workflows are reliant on a member of staff having to remember to do something. In my experience this nearly always ends up with an error or a problem.
With so many Apps to choose from it can be overwhelming to make the right decision. The Apps and tools I recommend are after careful consideration once the needs of the client has been understood.
The product has to be easy to use and prove why it is better over an existing system. This way staff members will be more likely to adopt it.
There is nothing wrong with pen and paper. I will often use a notebook when in a meeting. There is something to be said about taking the time to write.
Is the product really right both functionality and cost wise? Just because "we have always done it like that" does it make it right?